Privacy Policy
Privacy Policy for LuckyDaysCasino.ca
Effective Date: May 12, 2025
At https://luckydayscasino.ca ("we," "us," "our"), we are deeply committed to preserving the privacy and security of the personal information belonging to our valued players in Canada. This Privacy Policy outlines the manner in which we collect, utilize, share, and safeguard your personal data as you access our website and engage with the services we provide.
Our operations strictly adhere to the stipulations of the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation across Canada.
Collection of Player Information
We gather various forms of personal information essential for delivering our online gaming experience, managing your player account, executing financial transactions, and fulfilling all relevant legal and regulatory mandates. The types of personal data we may collect encompass:
Information for identification and contact purposes, such as your full name, date of birth, gender, residential address, email address, phone number, and details from official government-issued identification (like a driver's license or passport) required for verifying identity (KYC) and confirming your age eligibility.
Financial particulars, including payment card information, banking details, and other monetary data necessary for processing both deposits and withdrawals.
Information specific to your player account, including your chosen username, password, security validation information, and any other data linked to your account profile.
Comprehensive records of your betting and gaming activities, details of funds added to and withdrawn from your account, and other transactions conducted through our platform.
Technical data, including your device's IP address, browser specifications, time zone settings, operating system details, and other technical information when you connect to our website.
Data concerning your activity patterns on our website and services, such as the pages you browse, links you click, and specifics regarding your gameplay sessions.
Records of all communications you have with us, including interactions with our customer support team via various channels.
Your expressed preferences regarding the receipt of promotional materials and other communications from us.
Information that is publicly available, if relevant for verification processes or efforts to prevent fraudulent or illicit activities.
We primarily obtain personal information directly from you when you register for an account, actively use our services, or communicate with us. Additionally, we may receive certain data from external entities, including identity verification providers, financial institutions, and regulatory bodies, when necessary for legal compliance and security protocols.
How We Use Your Data
We utilize your personal information for a range of crucial purposes:
- To establish, maintain, and effectively manage your player account and provide you with access to our gaming services.
- To efficiently process your financial transactions, covering both deposits into and withdrawals from your account.
- To operate, continually enhance, and optimize our website and the suite of gaming options we offer, aiming to personalize your experience and analyze usage trends.
- To deliver prompt and effective customer support and address any inquiries or issues you may have.
- To implement and oversee measures promoting responsible gambling, which includes facilitating the setting of limits, providing self-exclusion options, and identifying usage patterns that may suggest a need for support.
- To ensure the security and integrity of our platform and actively detect and prevent fraudulent, collusive, or other unauthorized activities.
- To maintain compliance with our licensing obligations, anti-money laundering (AML) regulations, and all other applicable legal and regulatory frameworks within Canada.
- To send you targeted promotional offers, bonuses, and information about our services, strictly in accordance with your marketing communication preferences (you always have the option to opt-out).
- To assess and manage potential operational and financial risks associated with our services.
Cookies and Similar Tracking Technologies
Our website employs cookies and analogous technologies to enrich your user experience. These small files stored on your device play a role in:
Enabling essential website functionalities and allowing secure access to your account.
Analyzing how our website is used to guide improvements in performance and overall user experience.
Facilitating the delivery of relevant advertising content on our platform and potentially on external sites.
You have the ability to control and manage your cookie preferences through your browser settings. While most web browsers are set to accept cookies by default, adjusting your settings to decline them may impact the full functionality and your overall experience on our website.
Sharing Your Personal Information
We may share your personal information with specific third parties under certain circumstances, including:
External service providers who perform necessary functions on our behalf, such as processing payments, conducting identity verification checks, providing IT support, and assisting with marketing initiatives. These providers are legally bound by confidentiality agreements.
Government bodies, regulatory authorities, and law enforcement agencies when legally required or deemed necessary to fulfil our compliance obligations, particularly those related to responsible gambling and anti-money laundering efforts.
Financial institutions that are involved in facilitating your transactions.
Specialized organizations focused on the prevention of fraud and the confirmation of identities.
Other parties with your explicit consent or when disclosure is otherwise permitted or required by applicable law.
We assure you that we do not sell your personal information to any third parties.
Data Security Measures
We have implemented stringent technical and organizational security protocols to protect your personal information from unauthorized access, accidental loss, alteration, or unauthorized disclosure. These safeguards include the use of encryption, firewalls, secure server infrastructure, and strict access controls. Furthermore, we ensure that all our personnel and any third parties who handle personal information are subject to robust confidentiality obligations.
Please be aware that transmitting information over the Internet and storing data electronically inherently carry some level of risk. While we employ commercially reasonable measures to protect your personal information, we cannot provide an absolute guarantee of its complete security.
Retention of Data
We retain your personal information only for the duration necessary to achieve the specific purposes for which it was initially collected, including fulfilling any legal, accounting, or reporting requirements. The precise period for which we retain certain data may vary depending on the type of information and the specific purpose for which it is being processed.
Your Privacy Rights
In accordance with Canadian privacy legislation, you possess certain rights concerning your personal information. These rights may include the ability to access your personal data, request corrections if the information is inaccurate or incomplete, withdraw your consent for the collection, use, or disclosure of your data (subject to legal or contractual limitations), and file a complaint with the appropriate privacy oversight authority in Canada.
To exercise any of these rights, please contact us directly using the contact information provided below. We may need to request specific details from you to verify your identity and ensure that your request is legitimate.
International Data Transfers
Your personal information may be stored or processed in data centres located outside of Canada. In such instances, your data could potentially be subject to the laws of the jurisdiction where it is processed and stored, and may be accessible to governmental, judicial, or regulatory bodies within that jurisdiction.
We take steps to ensure that any transfer of personal information outside of Canada complies with applicable Canadian privacy laws and that your data is afforded a level of protection comparable to that required within Canada.
Updates to This Policy
We may revise and update this Privacy Policy from time to time to reflect changes in our operational practices or evolving legal requirements. Any such updates will be posted on our website and will be accompanied by a new effective date. We encourage you to review this policy periodically to stay informed.
Contact Us
Should you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us at: